According to the ISO 9001:2015 Manual, a company should establish, implement, and maintain a Quality Policy that is appropriate to the purpose and context of the organization and supports its strategic directives. It should also provide a framework for setting quality objectives and include a commitment to continual improvement of the system. Our Quality Policy well reflects this requirement and is “RRE’s Quality Policy takes efforts to improve its ability to consistently provide products to meet customer requirements. RRE further aims to enhance customer satisfaction through effective application of quality management system.”
In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. Quality policy management is a strategic item.
Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies.