Sales Support
Our Sales Support department responds to customers inquiries within 48 working hours. By applying the principle of customer focus, customer needs and expectations are communicated throughout the organization.
A measurement system to enhance customer satisfaction is sent back to customers from time to time. Top management demonstrates leadership and commitment with respect to customer focus by ensuring that customer requirements are determined, understood and consistently met.
The risks and opportunities that can affect conformity of products and the ability to enhance customer satisfaction are determined and addressed.
Related Links
Quality Policy
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According to the ISO 9001:2015 Manual, a company should establish, implement, and maintain a Quality Policy that is appropriate to the
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Dec 4, 2020 |
ISO 9001:2015
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From the production line to the top management, our commitment to quality is evident. Quality consciousness is planted firmly in the
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Dec 4, 2020 |
Quality on Procurement
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Our Procurement department maintains a Qualified Vendor List for each production part and only approved suppliers are allowed to ship
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Oct 29, 2020 |
RoHS & Environment
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Go Green! As per directive 2011/65/EU of the European Parliament there are two approved directives related to the reduction of
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Oct 29, 2020 |
Renewable Energy
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Renewable energy is generated from natural processes that are continuously replenished. We pride ourselves in sourcing up to 50% of
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Oct 29, 2020 |
REACH Compliance
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Our products do not contain the Substances of Very High Concern (SVHC) listed in the REACH legislation (Registration, Evaluation,
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Oct 29, 2020 |